SEEING YOUR PCP
Children's Mercy Family Health Partners works to help you decide when to go to the Emergency Room (ER) or go to your Primary Care Provider (PCP). Using the ER when it is not needed can mean that you and your kids do not get a check-up and your kids do not get tested for lead. It costs more money to get care at the ER. We now have a Case Manager who spends time each day telling members about only using the ER in an emergency. The Case Manager also helps the members pick a PCP and get a ride to appointments. We want our members to only use the ER in an emergency. We also want our members to know their PCP who can make sure they get the care they need.

ASTHMA CARE
If your child has asthma, Children's Mercy Family Health Partners is the right choice. We work with Children's Mercy Hospital experts to give you the best information about asthma. Our team also works to teach your PCP and you how to safely manage asthma.

FIRST TOUCH
We want your baby to be healthy. Our First Touch case managers offer a more personal touch by calling each pregnant member. We work one-on-one with you to coordinate your care and answer the many questions motherhood brings. We will send you a gift with information and tools every mom needs after your baby is born. We can also help you select a PCP for your baby.
A Program For Moms And Babies
Are You Pregnant And Need Health Coverage?

NURSE ADVICE LINE (1-800-347-9369) (Habla Espanől)
When your child is sick in the middle of the night, what can you do? Children's Mercy Family Health Partners offers a service to our members called Nurse Advice Line. The phone is answered 24 hours-a-day, 7 days-a-week. The only nurse advice line answered by Children's Mercy pediatric nurses. The advice nurse can give you answers to your medical questions and give you advice on how to treat minor medical conditions. The nurse can tell you if you need to go to an urgent care clinic, the emergency room or if there are things you can do at home. The number is 1-800-347-9369. Use Your Time Wisely

LEAD TESTING
We want you to get the lead out! Kids need to be tested for lead poisoning at ages one and two. It is a simple blood test. We provide education on lead testing for all children at local day care centers, WIC offices, Public Health Departments, PCP offices and schools. Call us at 816-855-1888 or 1-800-347-9363 for more information.
Department for Health and Senior Services

WELL WOMEN CARE
How can you do your part to stay healthy? Members of Children's Mercy Family Health Partners are sent reminders to get annual screenings for breast cancer and cervical cancer.

NON-EMERGENCY MEDICAL TRANSPORTATION
Do you need a ride to your PCP appointment or to get medicine? If you are a member you can get a ride to a scheduled PCP appointment if you have no other way to get there as long as the appointment is for a covered benefit. You must call 1-800-890-6026 at least 48 hours before your appointment. All transportation providers are required to use infant or child car safety seats.
Non-Emergency Medical Transportation Information

CUSTOMER SERVICE (Habla Espanől)
Our team makes sure your questions are answered and you find the help you need. You will be greeted live by one of our staff members who are there to help you. Call Monday through Thursday from 7 a.m. to 6 p.m. and on Friday from 7 a.m. to 5 p.m. at 816-855-1888 or 1-800-347-9363.
Click here to look at the Member Handbook

MEMBER ADVISORY COMMITTEE
Children's Mercy Family Health Partners invites you to join our Member Advisory Committee (MAC). The committee meets four times a year to discuss Children's Mercy Family Health Partners and give the plan feedback about what works and what doesn't.

If you would like more information about joining this group, please call Children's Mercy Family Health Partners Customer Service at 816-855-1888 or 1-800-347-9363. We will mail you a short application with more information about MAC. We want to hear from you!

LANGUAGE SERVICES
If you or someone you know does not speak English, we can help you. We have staff members who speak Spanish. If you speak another language, we can use a language line to answer your questions and talk with you in your preferred language.

FOOD POWER
Food Power is a school program that teaches kids about healthy eating and being active. The University of Missouri Extension and Children's Mercy Family Health Partners brings Food Power to area schools. Kids walk through a display that shows them how to eat right for energy to grow and play. Call 816-855-1889 for more information.

We give water bottles to all kids who go through Food Power teaching them about the importance of drinking water. To contact us about bringing this program to your school, call us at 816-855-1889. Visit the Food Power website



MEMBER NEWSLETTER
We send our members the latest health news in both English and Spanish four times a year.   Member Newsletters